Our Hotel Policies

Arrival & Departure Policy:

Check-in: 1:00pm Check-out: 11.00am

A later check-out time might be granted by the Front Desk on your departure day. It is based upon availability and a nominal fee might apply.

Payment Policy

Direct Debit:

We accept payment in Naira, British Pounds, Euro, and USD.

Funds must clear in our bank account 24 hours prior to the guest arrival. Overall it takes a minimum of 3 business days to clear all processes. You must inform the Hotel when transferring funds into our account once the transfer is done.

Letter of Company Authority

This is for Credit Accounts approved by the Hotel only that have been pre-established with the Hotel. An email is required from the Company’s email address, purchase order if applicable and/or authority on Company letterhead to chargeback.

Cancellation Policy:

Reservations can be canceled for free up until 2 days prior to arrival. A first nights room charge will be retained in the event of a no-show or late cancellation. Please refer to your reservation confirmation for details

Lost Property Policy:

The following actions will be taken when a report of lost or found property is made:

  • All items reported to Juanita Hotel as lost by customers are recorded on the hotel’s housekeeping guest missing items register
  • All found items are kept in secure storage within the hotel and remain the property of the hotel until claimed or for a period of three months from date of discovery, whichever is longer
  • Every possible attempt is made to identify the owner of the found property and make contact with that person in the interim

In-room safes are provided in every guest room and are to be used to store valuable items. However, the
hotel is not liable for the theft, loss, damage or destruction of the property in the absence of gross negligence
on the part of the Hotel or its colleagues.

Valuable items:

Valuable items are kept for a period of six months ( as per the hotel policy)

If there is no response from the guest, auction to be conducted.

Nonvaluable items:

This category of items are kept for three months in safe custody after making necessary entries.

If there is no response from the looser till the time, these items are to be disposed off

Perishable Items:

Perishable nature lost and found items are kept for three days.

Children Policy:

Children 12 years old and younger stay free when occupying the parent/guardian’s room, using existing bedding.